Deleting your Kismo account

You can ask us to delete your account and the personal details we hold about you at any time. This page explains how to do it, what gets removed, and what we keep.

1. From inside the app

Open Settings → Support → Delete account and confirm. Your account is deleted immediately: you are signed out and can no longer sign in with that email. If you change your mind, email support@kismo.app from the address on the account.

2. If you can no longer sign in

Email support@kismo.app from the address your account was created with and ask for it to be deleted. Writing from that address is how we know the request is yours — we do not delete an account on the say-so of a different one.

3. What is deleted

Within 30 days of the request we remove your profile and the personal details attached to it: your name, photo, birth date, time and place, contact details, and your chat history with astrologers.

4. What is kept

• Payment and billing records. Invoices, top-ups and the ledger of billed minutes are accounting records we are legally required to retain. They are kept for the statutory retention period and no longer, and are no longer linked to a usable profile.
• Wallet credit is not paid out. Deleting the account forfeits any unspent balance, as set out in the Refund and Cancellation Policy. If you might come back, spend the balance first or leave the account open — credit never expires.
• Records of fraud or abuse, where we need them to protect the service and other users.

5. Contact

ParakeetAI d.o.o., Slovenska cesta 55b, Ljubljana, Slovenia. Email support@kismo.app. More detail on how we handle personal data is in the Privacy Policy.