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Terms of Service

Version 2026-08-13.3 · Last updated 13 August 2026

These terms are an agreement between you and ParakeetAI d.o.o. (“Kismo”, “we”, “us”), registered at Slovenska cesta 55b, Ljubljana, Slovenia. They govern your use of the Kismo app and website. Please read them: by creating an account you are agreeing to be bound by them.

If you are an astrologer offering readings on Kismo, the Astrologer Agreement applies to you instead of these terms.

1. What Kismo is

Kismo is a marketplace. We connect people who want a reading with independent astrologers who provide one. We are not an astrologer, we do not give readings, and we do not employ the astrologers on the platform.

Astrologers are independent practitioners. They decide what they say in a reading, and they are responsible for it. We check who they say they are and review a sample of their work before they appear on the platform, but that is a quality check, not a warranty — we do not guarantee the accuracy, reliability or outcome of anything an astrologer tells you.

2. Readings are for guidance and entertainment only

Nothing you receive on Kismo is professional advice, and none of it should be treated as a substitute for it. Readings are offered for personal insight and entertainment. In particular:

  • Nothing on Kismo is medical advice, a diagnosis, or a reason to start, stop or change any treatment or medication. Speak to a doctor.
  • Nothing on Kismo is mental health treatment or crisis support. If you are in danger or thinking about harming yourself, contact your local emergency services or a crisis line.
  • Nothing on Kismo is legal advice. Speak to a qualified lawyer.
  • Nothing on Kismo is financial or investment advice. Do not make investment, lending or other financial decisions on the basis of a reading.

Decisions you make after a reading are yours. You are responsible for them, and for their consequences.

Astrologers are contractually forbidden from telling you that you are cursed, in danger, or under a malign influence that they can lift for a fee, and from asking you for money outside the platform. If anyone does this, please report it to us at support@kismo.app — it is grounds for removal.

3. Who may use Kismo

You must be at least 18 years old to use Kismo, and you must have the legal capacity to enter into this agreement. Kismo is not intended for children, and we do not knowingly collect information from anyone under 18.

You may not use Kismo if you are barred from doing so under the laws that apply to you, or if we have previously removed your account.

4. Your account

You sign in with your email address: we send you a single-use link, and clicking it signs you in. There are no passwords. Keep your access to that mailbox secure — anyone who can read your email can sign in as you.

Give us accurate information and keep it current. This matters more here than on most services — the birth date, time and place you enter are the input to every chart an astrologer prepares for you, so wrong details produce a reading about somebody who does not exist.

One person, one account. Do not share your account, and do not create an account on behalf of somebody else without their permission.

5. Chats and how you behave in them

Readings on Kismo happen as text chat. When you send a request, an astrologer may accept or decline it, and either of you may end a session at any time.

When you use Kismo, you agree not to:

  • harass, threaten, demean or abuse an astrologer or anybody else, or send hateful or discriminatory content;
  • send sexual content, or solicit it;
  • ask an astrologer for medical, legal or financial advice, or press them to give it after they have declined;
  • ask an astrologer to contact you off the platform, to pay you, or to take payment from you off the platform;
  • impersonate anyone, or misrepresent your connection to a person or organisation;
  • post anything unlawful, infringing, or that you do not have the right to share — including somebody else’s personal information;
  • record, copy, publish or redistribute a reading or an astrologer’s content without their consent;
  • scrape the platform, reverse-engineer it, interfere with it, or use it through anything other than the interfaces we provide;
  • use Kismo to train a machine learning model.

We provide tools to report and block. We may review a chat that has been reported in order to act on the report — see the Privacy Policy for what that means for your data.

6. Your content

What you write stays yours. You give us a non-exclusive, worldwide, royalty-free licence to host, store, transmit and display it, solely so that we can operate the platform — deliver your messages to the astrologer you are talking to, show you your history, and comply with our legal obligations. That licence ends when you delete the content or your account, except where we are required to retain it (see the Privacy Policy).

Everything else on the platform — the Kismo name and logo, the app, and its design — belongs to us or our licensors, and is not yours to use beyond using the service normally.

7. Wallet, prices and payment

Readings are billed by the minute from a wallet you top up in advance. Each astrologer has a per-minute rate, shown on their profile before you start. Every started minute is charged at that rate: a session lasting four minutes and ten seconds costs five minutes.

The rate is fixed at the moment your chat is accepted, so a price change can never re-price a conversation already underway. You need enough in your wallet to cover a few minutes before you can start a reading, and if your balance runs out during one, the session ends. Your history stays readable either way.

Top-ups are handled by Stripe, and we never see or store your card details. Every top-up gets a Stripe invoice you can download.

A top-up buys credit, and the purchase is final. Your wallet balance is prepaid credit for readings on Kismo: it is not a deposit we hold for you, it earns no interest, it cannot be transferred to anybody else, and it is not converted back into money — including the part you have not spent. In exchange, it never expires: it stays spendable for as long as your account is open. Top up what you intend to use.

Starting a reading starts the service. When you send a request nothing is charged, and you can cancel it while it is waiting. When an astrologer accepts, you are asking us to begin straight away: the first minute is charged at that moment, and you accept that a session which has been delivered can no longer be cancelled for a refund.

Refunds. Minutes a reading actually ran are a service already delivered and are not refundable, and neither is credit you bought but have not spent. What we do put right is a payment that went wrong — a top-up taken twice, one that never arrived, one you did not authorise — and a reading we failed to deliver. Our Refund and Cancellation Policy sets out both sides of that in full — what we refund, what we do not, and how long you have to ask. It forms part of these terms, and it governs on refunds if anything here reads differently.

None of this limits the rights you have under consumer law where you live, including any right to cancel or to a refund for a service not supplied as described.

8. Availability

We try to keep Kismo running, but we do not promise it will be available without interruption. We may change, suspend or withdraw features, and we may take the service down for maintenance. Whether a particular astrologer is online at a particular moment is up to them, not us.

9. Suspending or ending your account

You can stop using Kismo at any time, and you can ask us to delete your account at support@kismo.app. Any credit left in your wallet goes with it, so spend it first — or simply leave the account open, since credit does not expire.

We may suspend or terminate your account if you break these terms, if we are required to by law, or if we reasonably believe your use is harming another user or the platform. Where it is practical and lawful to do so, we will tell you why and give you a chance to respond. If we close your account for a reason that is not your fault, or withdraw the service, we return any unspent balance; if we close it because you broke these terms or because of fraud, we do not.

10. Disclaimers and our liability

Kismo is provided “as is”. To the fullest extent the law allows, we exclude all implied warranties, and we make no promise that readings will be accurate, that predictions will come true, or that you will get a particular result.

We are not liable to you for:

  • what an astrologer says to you, or any decision you take because of it;
  • indirect or consequential loss, loss of profit, loss of opportunity, or loss of data;
  • anything caused by something outside our reasonable control, or by your own breach of these terms.

Where we are liable, our total liability to you for all claims in any twelve-month period is limited to the greater of the amount you paid us in that period and INR 5,000.

Nothing here excludes or limits liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, for fraud, or any right you have as a consumer under the law where you live that cannot be contracted out of.

11. Changes to these terms

We may update these terms. When the change is material we will tell you in advance — by email or in the app — and ask you to accept the new version before you carry on using Kismo. Every version has a date at the top, and we keep a record of which version you accepted and when. You are not bound by a version you were never shown.

12. Disputes

These terms are governed by the laws of Slovenia, and the courts of Ljubljana, Slovenia have jurisdiction over any dispute. If you are a consumer resident elsewhere, this does not deprive you of the protection of the mandatory consumer laws of the country you live in, or of your right to bring proceedings there.

Please come to us first at support@kismo.app. Most things are fixable in an email.

13. General

If any part of these terms is found unenforceable, the rest stays in force. Our not enforcing something straight away is not a waiver of it. You may not transfer your rights under these terms; we may transfer ours to a company that takes over our business, provided your rights are not reduced. These terms, together with the Privacy Policy and the Refund and Cancellation Policy, are the whole agreement between us about Kismo.

14. Contact

ParakeetAI d.o.o., Slovenska cesta 55b, Ljubljana, Slovenia. Email us at support@kismo.app.