Astrologer client confidentiality: how to keep clients' details private
Clients tell an astrologer things they tell nobody else: birth details, a partner's name, a secret. Here is what to keep private, what to delete and what India's data protection law says.
Updated
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Short answer
Client confidentiality means a client's birth details, name, photos and everything they write are used only to give them their reading, never shared, posted or screenshotted, and deleted when you no longer need them. India's Digital Personal Data Protection Act, 2023 defines personal data as any data about an individual who is identifiable by or in relation to that data 2. Astrologers on Kismo agree never to share a client's details or reading with anybody, and never to give out a phone number, UPI ID or social handle 1.
Key facts
- Personal data (DPDP Act)
- Any data about an individual who is identifiable by or in relation to it 2
- A child under the Act
- An individual who has not completed 18 years 2
- DPDP Rules
- Notified 14 November 2025, with an 18-month phased compliance timeline 3
- Never
- Share, publish, screenshot or repeat a client's details or reading 1
- Data exposed
- Tell Kismo within 24 hours, under section 4 of the agreement 1
- Contact details
- No phone number, UPI ID or social handle, in either direction
What does client confidentiality mean for an online astrologer?
Client confidentiality for an online astrologer means that what a client tells you is used for their reading and for nothing else. It covers their details, their chart, their words and even the fact that they consulted you.
Kismo's Astrologer Agreement says it plainly: what a client tells you is confidential, and you may use their birth details and what they write only to give them a reading on the app 1. The duty continues after the agreement ends 1.
Confidentiality protects you as well as the client. A reader known for discretion hears the questions that matter most, and those are the clients who return.
Which client details count as personal data?
Almost everything a client shares in a reading counts as personal data, because it relates to a person who can be identified. The DPDP Act defines personal data as any data about an individual who is identifiable by or in relation to such data 2.
| Detail | Why it identifies someone | What to do |
|---|---|---|
| Name, date, time and place of birth | Together they point to one person | Use them for the chart; keep no copies outside the app |
| A partner's or ex's name | It identifies a second person who never agreed to share it | Never repeat it to anyone |
| Photos of palms, faces or documents | A face or a document identifies someone on its own | Do not download or forward them |
| The question and the story | A city plus a job plus a divorce can be enough | Never post it, even with the name removed |
| Screenshots of the chat | They carry all of the above at once | Do not take them |
The Act treats anyone under 18 as a child and requires the verifiable consent of a parent or lawful guardian before a Data Fiduciary processes a child's personal data 2. A Data Fiduciary is any person who, alone or with others, decides the purpose and means of processing personal data 2.
Can you share a client's reading as an example or on social media?
No, a client's reading cannot be shared as an example, a testimonial or a social media post, even with the name removed. The agreement bans sharing, publishing, screenshotting or repeating a client's details or reading to anybody 1.
Removing a name is not enough. A birth city, an age and a story about a divorce can be all a cousin or a colleague needs to recognise someone.
If you want to teach or post about astrology, use a chart you have made up and say so. The lesson works just as well, and nobody's private life is in it.
What should you do with notes and screenshots after a reading?
Keep notes only as long as you need them to prepare the reading, then delete them. The agreement asks readers not to store client data outside the app beyond what they genuinely need, and to delete it when they are done 1.
- Work inside the app where you can, so there is nothing to delete later.
- If you sketch a chart on paper, tear it up after the session.
- Never photograph the screen or forward a chat to family or a teacher.
- Clear your downloads and gallery of anything a client sent.
- Never use a client's details to market anything to them, on or off the app 1.
The law points the same way. The DPDP Act requires a Data Fiduciary to erase personal data once it is reasonable to assume the purpose is no longer being served, unless another law requires keeping it 2.
What does India's data protection law say?
India's data protection law is the Digital Personal Data Protection Act, 2023, Act No. 22 of 2023, which received the President's assent on 11 August 2023 2. The government notified the DPDP Rules on 14 November 2025, with an 18-month phased compliance timeline 3.
| Point | What it says |
|---|---|
| Seven principles | Consent and transparency, purpose limitation, data minimisation, accuracy, storage limitation, security safeguards and accountability 3 |
| Security | A Data Fiduciary must take reasonable security safeguards to prevent a personal data breach 2 |
| What a breach is | Any unauthorised processing, or accidental disclosure, sharing, use, alteration, destruction or loss of access, that compromises personal data 2 |
| People's rights | To access, correct, update or erase their data, with requests answered within 90 days at most 3 |
| Children | No tracking, behavioural monitoring or targeted advertising directed at children 2 |
| Personal use | The Act does not apply to data an individual processes for a personal or domestic purpose 2 |
This is a summary, not legal advice. If you run a private practice of your own, read the Act and ask a lawyer what applies to you.
Why should you never give a client your phone number, UPI or social handle?
Giving a client your phone number, UPI ID or social handle moves the relationship somewhere with no record and no protection for either of you. The agreement notes that a client taken off the platform has no billing record, no refund route and nobody to report to 1.
It cuts the other way too. A client with your number can reach you at any hour, and nothing they send is covered by a platform's safety rules.
If a client asks, say: 'I only read through the app. That keeps your details and your payments safe.'
What should you do if a client's details leak?
If a client's details leak, for example because your phone was lost or a chat was forwarded, tell the platform straight away. The agreement asks readers to report any exposure of client data within 24 hours 1.
Under the DPDP Act, a Data Fiduciary must inform the Data Protection Board and each affected person of a personal data breach 2. The Rules add that affected people must be told in plain language what happened, its possible consequences, the steps taken and whom to contact 3.
How does Kismo keep client and astrologer details private?
Each request card on Kismo shows only what you need to decide: the client's age, gender, languages, whether it is a chat or a call, and one label such as First time or Returning. It never shows what the client has spent.
Your own details get the same care. The ID photo and selfie from your application only confirm you are the account holder, are never shown publicly and are deleted once the application is decided, and your display name need not be your legal name.
Neither side shares a phone number, UPI ID or social handle, so readings stay in the app. For how this plays out inside a session, read how to give a reading on chat.
What do astrologers ask about this?
Can I discuss a client's reading with my guru or another astrologer?
Not with anything that identifies the client. The agreement readers sign on Kismo bans repeating a client's details or reading to anybody 1. If you need help with a technique, describe the chart pattern in general terms, with no name, birth data or story attached.
Is it okay to save a client's birth details for next time?
Only inside the app. Copies in a notebook, a spreadsheet or your gallery go beyond what you need for one reading, and the agreement asks you to delete anything you noted once you are done 1.
What if a client asks me to keep a secret from their family?
Keep it. Confidentiality does not depend on who might ask. The exception is danger: if a client says they may harm themselves or are in danger, point them to emergency help and report it, as set out in what to do when a client is in crisis.
Does the DPDP Act apply to astrologers?
The Act applies to digital personal data processed in India, and to processing outside India connected with offering goods or services to people in India 2. It does not apply to data an individual processes for a personal or domestic purpose 2. How it applies to your own practice is a question for a lawyer.
Can I post a client's good review on Instagram?
No. On Kismo, using your clients' reviews or your rating to market yourself is not allowed unless agreed in writing, though you may share the link to your own profile page anywhere 1. Let the review sit where the client left it.
Can a client ask me to delete what they told me?
Yes, and you should delete anything you hold. The DPDP framework gives people the right to access, correct, update or erase their personal data 3. If you keep nothing outside the app in the first place, there is nothing for you to delete.
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Where should you go from here?
Where do these facts come from?
- Astrologer Agreement (version 2026-09-17), sections 4 and 7, Kismo (ParakeetAI d.o.o.). Accessed .
- The Digital Personal Data Protection Act, 2023 (No. 22 of 2023), Gazette of India, Ministry of Electronics and Information Technology, Government of India. Accessed .
- Government notifies DPDP Rules to empower citizens and protect privacy (14 November 2025), Press Information Bureau, Ministry of Electronics and IT. Accessed .