Reading online

How to handle difficult astrology clients in online readings

Most clients are kind, but every online reader meets the rude one, the one who asks the same thing ten times and the one who crosses a line. Here is how to handle each of them.

Updated 2026-11-05

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Short answer

Handle a difficult client by staying calm, answering honestly and naming the boundary once, then ending the session politely if the behaviour goes on. Rudeness and repeated questions usually come from anxiety; sexual messages, threats and slurs are abuse and end the chat. Harassment that follows you off the app can be reported on cybercrime.gov.in or through the National Cyber Crime Helpline 1930 ². On Kismo, readers never share a phone number, UPI ID or social handle, so the whole reading stays inside the app.

First response: Stay calm, answer honestly, name the boundary once
Repeated questions: Answer once clearly; on per-minute apps each repeat costs the client
Ends the chat: Sexual messages, slurs, threats or demands to move off the app
Your own conduct: Respectful, patient and honest, treating every client equally ¹
Cyber harassment: National Cyber Crime Helpline 1930, open 24x7x365, or cybercrime.gov.in ²
Never: A personal, romantic or sexual relationship with a client ¹

Types

What kinds of difficult clients do online astrologers meet?

Online astrologers meet five kinds of difficult client again and again: the rude one, the repeater, the tester, the bargainer and the abuser. Each needs a different first move.

Type	What it looks like	Your first move
Rude	Sharp words, 'you are useless', impatience	Stay calm and ask what they most need from this session
Repeater	The same question asked five different ways	Answer once clearly, summarise and move on
Tester	'Tell me what happened in 2019 first'	Explain what you read from and what you do not
Bargainer	Asks you for free minutes or a private discount	Point to the prices in the app; never deal privately
Abuser	Sexual messages, slurs, threats	One warning at most, then end the session

A client in distress can look like a difficult one. If anything suggests they may harm themselves or are in danger, stop and follow what to do when a client is in crisis.

Rudeness

How do you stay calm with a rude client?

Stay calm with a rude client by treating the rudeness as fear talking, not as a verdict on you. Most sharp messages come from someone who is hurting and paying by the minute.

Pause before replying. Never answer anger with anger in writing.
Acknowledge it: 'I can see you are frustrated. Let us use this time well.'
Ask one focused question: 'What is the one thing you most want to know today?'
Answer that question clearly and briefly.
If insults continue, name the line once: 'I am happy to help, but I cannot continue if the messages are abusive.'

Kismo's Astrologer Agreement asks every reader to be respectful, patient and honest with every client ¹. Patience is not the same as accepting abuse, which the sections below cover.

Repeat questions

What do you do when a client asks the same question again and again?

When a client asks the same question again and again, answer it once clearly, then name the pattern kindly. Repetition usually means the client wants a different answer, not a clearer one.

Try: 'I have told you what I see for this question. Asking again will not change the chart, and I do not want you to spend money on the same answer. Shall we look at what you can do next?'

On per-minute apps every repeated minute is billed, so steering the client out of a loop protects them. If the repeat is a demand for certainty, read what to say when a client asks for a guarantee.

Testing

How should you deal with a client who is testing you?

Deal with a testing client by setting the frame calmly: tell them what you read from and what the reading can and cannot show. You do not need to pass a quiz to earn the right to read.

A tester might say 'Tell me my problem before I say anything' or 'What happened to me in 2019?' You can answer: 'I read from your birth details and your question. Tell me what is on your mind, and I will show you what your chart says about it.'

Say plainly when a question falls outside your practice or language. The agreement asks readers to read only in the practices and languages on their profile, and to say so when a question is outside them ¹.

Abuse

Where is the line between a difficult client and an abusive one?

The line between a difficult client and an abusive one is crossed by sexual content, slurs, threats or pressure to move the conversation off the app. Difficult behaviour can be eased; abuse ends the session.

Sexual messages, requests or images of any kind.
Slurs about caste, religion, gender, disability or sexuality.
Threats against you or your family.
Repeated demands for your number, address or social handle.
Pressure to start a personal or romantic relationship.

Your own side of the line matters too. Readers must never pursue a personal, romantic or sexual relationship with a client met on the platform, never send sexual content, and must treat every client equally regardless of gender, caste, religion, disability, sexuality or background ¹.

Ending a chat

When should you end a chat, and how do you do it well?

End a chat when abuse continues after one clear warning, or when the client insists on something you cannot give, such as a guarantee or your contact details. End it properly, with a short closing message, rather than going silent.

Write one closing line: 'I am ending our session now. I wish you well.'
Do not argue, explain at length or reply to insults.
End the session in the app instead of leaving it open and unanswered.
Note what happened, with the time, while it is fresh.
If you need a break, go offline before the next request arrives.

The agreement asks readers to end an accepted session properly rather than abandoning it, and to go offline when they are not there ¹.

Harassment

What if a client harasses you outside the reading?

If a client harasses you outside the reading, for example after finding your social media, keep the evidence and report it. The National Cyber Crime Reporting Portal, cybercrime.gov.in, takes reports of all types of cyber-crime, with a special focus on crimes against women and children ².

The toll-free National Cyber Crime Helpline 1930 runs 24x7x365 and guides victims on reporting online harassment, identity theft or financial fraud ². India's IT Act covers identity theft, cheating by personation, violation of privacy and transmission of obscene material, in sections 66C, 66D, 66E and 67 ².

Complaints made on the portal, their conversion into FIRs and the action after that are handled by the police of the state or union territory concerned ².

On Kismo

What protects you from difficult clients on Kismo?

Clients on Kismo pay from a prepaid wallet, so a session never runs on credit, and contact details are never exchanged: you may not share a phone number, UPI ID or social handle. Every conversation stays where both sides have a record.

Before you accept, each request card shows the client's age, gender, languages, whether it is a chat or a call, and one label: Top spender, Follows you, Returning or First time. A request lasts 30 seconds, and a missed one sets you offline and lowers your place in Explore, so go offline when you need a pause instead of letting requests expire.

If a client abuses you, write to support@kismo.app with the time and what happened. Clients rate every session, and you can read each review under Profile, Reviews.

Questions

What do astrologers ask about this?

Can I refuse to keep reading for a rude client?

You can end a session that turns abusive, after one clear warning and with a short closing message. For ordinary rudeness, try calming the client first, because most sharp messages come from worry. Ending properly, rather than going silent, is part of doing the reading well.

What should I do if a client sends me sexual messages?

End the session with one short line and do not reply to the content. Note the time. Readers on Kismo can write to support@kismo.app about it, and if the client finds you off the app, the National Cyber Crime Helpline 1930 guides victims on reporting online harassment ².

A client keeps asking for my WhatsApp number. What do I say?

Say no, kindly and clearly: 'I only read through the app, so your payments and messages stay protected.' Sharing a number is against the rules on Kismo, and a client taken off the platform has no billing record, no refund route and nobody to report to ¹.

How do I handle a client who says my reading is wrong?

Ask what does not fit, listen, and check the birth details first, because a wrong birth time changes a lot. If you still see it the same way, say so politely. You do not have to agree with the client to keep the conversation respectful.

Should I give free minutes to a client who complains?

Not privately. Never offer a deal or discount of your own outside the app, because prices and any free minutes are handled inside it. When a client is unhappy, the honest fix is a clearer answer, not a bargain.

How do I recover after a session with an abusive client?

Take a short break before going online again. Write down what happened, report it, then let it go. If abusive sessions keep upsetting you, talk to someone you trust; a hard session says more about the client's day than about your skill.

Read for clients on Kismo

Set your own per-minute rate for chat and calls, from Rs 20 to Rs 1,000. Apply in your browser with your Aadhaar or PAN and one reading.